:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--text);background:var(--raised);font-synthesis:none;--primary:var(--accent-text);--border:var(--raised);--muted:var(--muted)}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer;border:1px solid transparent;border-radius:8px;background:var(--primary);color:var(--surface);padding:11px 16px;font-weight:600;font-size:13px;transition:background .15s}button:hover{filter:brightness(.96)}button:disabled{opacity:.4;cursor:not-allowed}button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid var(--accent-text);outline-offset:3px}[hidden]{display:none!important}a{color:inherit;text-decoration:none}h1,h2,h3,p{margin-top:0}h1{font-size:27px;letter-spacing:-.9px;margin-bottom:8px;font-weight:650}h2{font-size:16px;letter-spacing:-.2px}h3{font-size:14px}p{font-size:14px;line-height:1.6;color:var(--muted)}small{font-size:11px;color:var(--muted)}.app-shell{display:grid;grid-template-columns:218px minmax(390px,1fr) 302px;min-height:100vh}.sidebar{height:100vh;position:sticky;top:0;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:29px 18px 14px}.brand{display:flex;align-items:center;gap:9px;font-size:23px;letter-spacing:-1px;font-weight:700;color:var(--accent-text)}.brand-mark{font-size:24px;width:35px;height:35px;display:grid;place-items:center;background:var(--accent-text);color:var(--surface);border-radius:10px;letter-spacing:-2px;font-weight:750}.brand small{display:block;font-size:8px;letter-spacing:2px;margin-top:2px;color:var(--muted)}.workspace{border:1px solid var(--border);border-radius:10px;padding:12px 9px;display:flex;gap:9px;margin:31px 0 23px;align-items:center}.workspace strong{display:block;font-size:12px}.workspace-icon{height:29px;width:29px;background:var(--raised);color:var(--amber);border-radius:7px;text-align:center;line-height:29px;font-size:13px;font-weight:650}nav{display:flex;flex-direction:column;gap:3px}nav button{text-align:left;background:transparent;color:var(--muted);font-size:12px;font-weight:500;padding:11px 9px}nav button span{display:inline-block;width:22px;font-size:17px;vertical-align:middle;color:var(--muted)}nav button.selected{background:var(--raised);color:var(--accent-text);font-weight:650}nav button.selected span{color:var(--accent-text)}nav p{font-size:9px;letter-spacing:1.3px;color:var(--muted);margin:21px 10px 6px}.sidebar-footer{margin-top:auto;display:flex;align-items:center;gap:9px;padding-top:22px}.sidebar-footer strong{display:block;font-size:11px;max-width:100px;overflow:hidden;text-overflow:ellipsis}.sidebar-footer form{margin-left:auto}.avatar{display:grid;place-items:center;flex-shrink:0;background:var(--raised);color:var(--muted);font-size:12px;font-weight:650;border-radius:50%;height:32px;width:32px}.icon-button{background:none;color:var(--muted);padding:4px 8px;font-size:22px;font-weight:400}.topbar{height:77px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 30px;background:var(--surface);gap:12px}.eyebrow{font-size:9px;font-weight:650;color:var(--muted);letter-spacing:1.4px}.topbar .eyebrow{margin-right:13px}.status-pill,.badge{font-size:10px;background:var(--raised);color:var(--green);border-radius:20px;padding:5px 9px;font-weight:600;white-space:nowrap}.status-pill.offline{background:var(--raised);color:var(--red)}.pilot-number{font-size:10px;color:var(--muted)}.pilot-number strong{color:var(--muted);margin-left:6px;font-size:11px}#content{padding:32px 30px 50px;max-width:1550px}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:27px}.page-heading p{font-size:12px;margin:0}.page-heading button{white-space:nowrap}.stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:26px}.stat{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:19px}.stat .label{display:block;font-size:11px;color:var(--muted);margin-bottom:15px}.stat strong{font-size:29px;letter-spacing:-.8px;font-weight:600}.stat small{display:block;margin-top:7px;font-size:10px}.stat-icon{float:right;color:var(--accent-text);background:var(--raised);padding:5px 8px;border-radius:8px;font-size:16px}.panel{background:var(--surface);border:1px solid var(--border);border-radius:12px;margin-bottom:22px;overflow:hidden}.panel-head{padding:20px 21px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--raised);gap:15px}.panel-head h2{margin:0;font-size:14px}.panel-body{padding:21px}.panel-head small{font-size:10px}.empty{padding:38px 20px;text-align:center;color:var(--muted);font-size:12px}.empty-icon{display:block;font-size:28px;color:var(--line);margin-bottom:10px}.journey{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:22px}.journey-step{background:var(--raised);border:1px solid var(--raised);padding:13px 16px;border-radius:9px;min-width:115px}.journey-step small{display:block;margin-bottom:5px;font-size:9px}.journey-step strong{font-size:11px}.journey-arrow{color:var(--line)}.queue-grid,.cards{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.card{border:1px solid var(--border);border-radius:12px;background:var(--surface);padding:21px}.card-top{display:flex;justify-content:space-between;align-items:start;gap:12px}.card h3{margin-bottom:6px}.card p{font-size:12px;margin:9px 0}.card .card-actions{display:flex;gap:6px;margin-top:19px}.card .card-actions button{padding:7px 12px;font-size:11px}.tag{font-size:9px;border:1px solid var(--raised);background:var(--surface);color:var(--muted);border-radius:5px;padding:4px 6px;white-space:nowrap}.queue-counts{display:flex;gap:25px;margin-top:22px}.queue-counts span{font-size:18px;font-weight:600}.queue-counts small{display:block;font-size:9px;margin-top:4px;font-weight:400}.quiet{background:var(--surface);color:var(--muted);border:1px solid var(--raised)}.text-button{color:var(--muted);background:none;font-size:11px;padding:6px 0;font-weight:500}.danger{background:var(--raised);color:var(--red);border-color:var(--raised)}.table-scroll{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:12px}th{text-align:left;padding:13px 17px;font-size:9px;letter-spacing:.6px;color:var(--muted);background:var(--surface);font-weight:500;text-transform:uppercase;white-space:nowrap}td{padding:15px 17px;border-top:1px solid var(--raised);color:var(--muted)}td strong{color:var(--text);font-weight:600}td small{display:block;margin-top:5px}td button{padding:6px 9px;font-size:10px}.badge.neutral{background:var(--raised);color:var(--muted)}.badge.missed{background:var(--raised);color:var(--red)}.call-row{padding:16px 20px;border-top:1px solid var(--raised)}.call-row strong{display:block;font-size:12px;margin-bottom:6px}.call-row small{display:block;font-size:10px}audio{height:31px;width:100%;max-width:290px;margin-top:10px}.row-flex{display:flex;justify-content:space-between;align-items:center;gap:12px}.search-input{max-width:260px;margin-bottom:18px!important}.phone-panel{position:sticky;top:0;height:100vh;overflow-y:auto;background:var(--surface);border-left:1px solid var(--border);padding:27px 22px 20px;display:flex;flex-direction:column}.phone-heading{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:25px}.phone-heading h2{font-size:13px;margin:0}.phone-heading .badge{font-size:9px;padding:4px 6px;background:var(--raised);color:var(--muted)}.phone-heading .badge.good{background:var(--raised);color:var(--green)}.phone-person{display:flex;align-items:center;gap:11px;margin-bottom:19px}.phone-avatar{width:40px;height:40px;font-size:20px;background:var(--raised);color:var(--accent-text)}.phone-person strong{display:block;font-size:12px;margin-bottom:4px}.phone-person small{font-size:10px}.availability{background:var(--raised);color:var(--muted);text-align:left;font-size:11px;padding:10px 13px;border:1px solid var(--raised);font-weight:500}.availability.paused{background:var(--raised);color:var(--amber);border-color:var(--line)}#ringer{text-align:left;margin-top:7px}.call-status{padding:22px 0 17px;color:var(--muted);font-size:12px;min-height:60px}.phone-label{font-size:10px;color:var(--muted)}.phone-label input{font-size:19px;letter-spacing:.3px;padding:13px 11px;border-radius:9px;margin:8px 0 14px}.phone-actions{display:grid;grid-template-columns:1fr auto;gap:8px}.phone-actions button{padding:12px 14px;font-size:12px}.call-button{background:var(--accent-text)}.phone-tools{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin:12px 0}.phone-tools button{font-size:10px;padding:10px 5px;font-weight:500}.phone-bottom{margin-top:auto;padding-top:24px}.phone-bottom .hint{font-size:10px;line-height:1.65}.hint{font-size:11px;line-height:1.55;color:var(--muted)}.secured{font-size:10px;color:var(--muted);text-align:center;margin:20px 0 0}details{border-top:1px solid var(--border);padding-top:13px}summary{font-size:11px;color:var(--muted);cursor:pointer}details button{font-size:10px;width:100%;margin:4px 0}output{display:block;white-space:pre-wrap;font-size:10px;line-height:1.5;color:var(--muted);margin-top:10px}.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-top:10px}.keypad button{background:var(--surface);color:var(--muted);font-size:16px;padding:9px}#keypad{padding:12px 0}#transfer-box{padding:15px 0 4px;border-top:1px solid var(--border);margin-top:8px}#transfer-box button{width:100%;font-size:11px;margin-top:8px}#transfer-box label{font-size:10px}label{display:block;font-size:12px;color:var(--muted);margin-bottom:15px}input,select,textarea{display:block;width:100%;padding:11px 12px;border:1px solid var(--raised);border-radius:7px;background:var(--surface);color:var(--text);outline:none;margin-top:7px;font-size:13px}input:focus,select:focus,textarea:focus{border-color:var(--accent-text);box-shadow:0 0 0 3px #2c898710}textarea{min-height:120px;resize:vertical;line-height:1.6}input[type=checkbox]{display:inline-block;width:auto;margin:0 7px 0 0;accent-color:var(--primary)}.check{display:flex;align-items:center;gap:3px;padding:6px 0;font-size:12px}.fields-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}.form-note{font-size:11px;background:var(--raised);border-radius:8px;padding:12px 15px;line-height:1.7;color:var(--muted)}.form-section{margin:12px 0 20px;border-top:1px solid var(--border);padding-top:17px}.form-section h3{font-size:12px;color:var(--muted)}.checks{display:grid;grid-template-columns:1fr 1fr;gap:4px 10px}.form-error{font-size:12px;color:var(--red);margin:12px 0}.dialog-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.dialog-top h2{font-size:21px;margin:0}.dialog-actions{display:flex;justify-content:flex-end;gap:9px;border-top:1px solid var(--border);margin-top:20px;padding-top:20px}dialog{border:1px solid var(--border);border-radius:15px;box-shadow:0 24px 100px #18394530;padding:27px;width:570px;max-width:94vw;max-height:90vh;overflow:auto;color:var(--text)}dialog::backdrop{background:#142b4055;backdrop-filter:blur(2px)}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:var(--accent-text);color:var(--surface);padding:13px 22px;border-radius:9px;box-shadow:0 8px 30px #193c4025;font-size:12px;z-index:1000;max-width:80vw}#toast.error{background:var(--red)}.route-form{max-width:620px}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.setting-value{font-size:24px;font-weight:600;margin:15px 0 8px}.login-body{display:grid;grid-template-columns:1fr 1fr;min-height:100vh;background:var(--surface)}.login{width:360px;max-width:85%;margin:auto;padding:40px 0}.login .brand{margin-bottom:65px}.login-copy h1{font-size:34px;margin-top:12px}.login-copy p{font-size:13px;margin-bottom:32px}.login form button{width:100%;margin-top:10px;padding:14px}.login-art{background:var(--accent-text);overflow:hidden;position:relative;display:flex;align-items:center;padding:12%}.art-content{z-index:1}.art-content .eyebrow{color:var(--accent-text)}.art-content h2{font-size:42px;color:var(--surface);line-height:1.2;font-weight:550;letter-spacing:-1.5px;margin:24px 0}.art-content p{color:var(--muted);font-size:14px;line-height:1.9}.art-badge{margin-top:50px;border:1px solid var(--muted);border-radius:20px;padding:10px 18px;font-size:11px;color:var(--line);width:max-content}.orbit{position:absolute;border:1px solid #507b7929;border-radius:50%;height:650px;width:650px;right:-360px;top:-210px}.orbit-two{right:-290px;top:-290px;height:850px;width:850px}.upload-button{margin:0;display:inline-block;padding:11px 16px;border:1px solid var(--raised);color:var(--muted);border-radius:8px;font-size:12px;cursor:pointer;background:var(--surface);font-weight:600}.upload-button input{display:none}.subtle{color:var(--muted);font-size:11px}.toolbar{display:flex;gap:8px;align-items:center}.operator-status{width:7px;height:7px;border-radius:50%;background:var(--muted);display:inline-block;margin-right:6px}.operator-status.online{background:var(--muted)}
@media(min-width:1600px){.app-shell{grid-template-columns:238px minmax(500px,1fr) 340px}#content{padding:40px}.phone-panel{padding:30px}.sidebar{padding:30px 23px}}
@media(max-width:1150px){.app-shell{grid-template-columns:185px minmax(340px,1fr) 270px}.sidebar{padding:24px 10px}.brand{font-size:21px}.topbar{padding:0 20px}.topbar .eyebrow{display:none}#content{padding:26px 20px}.phone-panel{padding:24px 15px}.stats{gap:8px}.stat{padding:14px}.pilot-number{font-size:9px}.queue-grid,.cards{grid-template-columns:1fr}nav button{font-size:11px;padding:11px 7px}}
@media(max-width:900px){.app-shell{grid-template-columns:70px minmax(320px,1fr) 260px}.sidebar{padding:25px 12px}.sidebar .brand>span:last-child,.workspace,.sidebar-footer div,.sidebar-footer form,nav p{display:none}.sidebar nav{margin-top:35px}nav button{font-size:0;text-align:center;padding:11px 5px}nav button span{font-size:20px;width:auto}.sidebar-footer{justify-content:center}.pilot-number{display:none}.stats{grid-template-columns:1fr 1fr}.stat:last-child{display:none}}
@media(max-width:700px){.app-shell{display:flex;flex-wrap:wrap}.sidebar{height:auto;width:100%;position:relative;padding:16px;border-bottom:1px solid var(--border);border-right:0;display:block}.sidebar .brand>span:last-child{display:block}.sidebar .brand{font-size:21px}.sidebar nav{margin:16px 0 0;flex-direction:row;overflow-x:auto;gap:5px}nav button{font-size:11px;white-space:nowrap;padding:8px 12px}nav button span{font-size:13px;margin-right:4px}.sidebar-footer{display:none}.workspace-main{width:100%;order:2}.phone-panel{order:1;position:relative;height:auto;width:100%;border-left:0;border-bottom:1px solid var(--border);padding:20px}.phone-person,.phone-bottom{display:none}.phone-heading{margin-bottom:15px}.phone-panel .availability{align-self:flex-start}.call-status{padding:14px 0;min-height:auto}.phone-label input{margin-bottom:0}.phone-tools{margin-bottom:0}.topbar{height:50px}.stats{grid-template-columns:repeat(3,minmax(0,1fr))}.stat:last-child{display:block}.stat strong{font-size:23px}.stat-icon{display:none}#content{padding:25px 17px}.page-heading{align-items:flex-start}.page-heading h1{font-size:24px}.page-heading button{padding:9px;font-size:10px}.settings-grid{grid-template-columns:1fr}.login-body{display:block}.login-art{display:none}.login{padding-top:80px}.fields-grid{grid-template-columns:1fr}.phone-actions{grid-template-columns:1fr 1fr}.phone-panel #keypad .keypad{grid-template-columns:repeat(6,1fr)}}

#audit{margin-top:22px}

#ringer-status{font-size:10px;line-height:1.5;color:var(--muted);margin:2px 0 7px}.incoming-call{position:fixed;z-index:1100;top:22px;right:22px;width:390px;max-width:calc(100vw - 32px);padding:24px;border:2px solid var(--accent-text);border-radius:17px;background:var(--surface);box-shadow:0 12px 70px #123d4655;display:grid;grid-template-columns:46px 1fr;gap:14px;animation:incoming-glow 1.4s ease-in-out infinite}.incoming-call[hidden]{display:none}.incoming-icon{width:46px;height:46px;border-radius:50%;display:grid;place-items:center;background:var(--raised);color:var(--accent-text);font-size:27px}.incoming-call .eyebrow{font-size:11px;margin:0 0 8px;color:var(--accent-text)}.incoming-call strong{display:block;font-size:25px;color:var(--accent-text);overflow-wrap:anywhere}.incoming-call p:last-child{font-size:12px;line-height:1.6;margin:10px 0 0;color:var(--muted)}.incoming-actions{display:flex;gap:10px;grid-column:1/-1;margin-top:5px}.incoming-actions button{padding:14px 16px;font-size:14px}.incoming-actions .call-button{flex:1}@keyframes incoming-glow{50%{box-shadow:0 12px 70px #123d4666,0 0 0 5px #328c8020}}@media(prefers-reduced-motion:reduce){.incoming-call{animation:none}}

.full-width{width:100%}.phone-panel{transition:background .2s}.phone-panel.in-call{background:var(--surface)}.active-call-card{background:linear-gradient(150deg,var(--raised),var(--surface));border:1px solid var(--raised);border-radius:18px;padding:20px 18px;text-align:center;margin:3px 0 15px}.active-call-card[hidden]{display:none}.call-card-top{display:flex;justify-content:space-between;align-items:center;font-size:10px;color:var(--muted);gap:10px}.call-state-badge{padding:5px 8px;border-radius:20px;background:var(--raised);color:var(--green);font-weight:600}.caller-avatar{margin:22px auto 13px;background:var(--surface);color:var(--accent-text);border:1px solid var(--raised);width:65px;height:65px;border-radius:50%;font-size:29px;display:grid;place-items:center;box-shadow:0 5px 16px #39736809}.active-call-card h2{font-size:23px;letter-spacing:-.5px;margin:0 0 6px;overflow-wrap:anywhere}.active-call-card #peer-detail{font-size:11px;color:var(--muted);margin:0}.call-route{font-size:10px;color:var(--muted);margin:10px 0 0}.call-clock{padding:22px 0 4px}.call-clock>span{font-size:45px;line-height:1.1;letter-spacing:-1px;font-variant-numeric:tabular-nums;color:var(--accent-text);font-weight:500}.call-clock>small{display:block;margin-top:7px;font-size:10px;color:var(--muted)}.hold-notice{margin:18px -3px 0;padding:13px;background:var(--raised);border:1px solid var(--line);border-radius:11px;text-align:left}.hold-notice strong{font-size:11px;color:var(--amber)}.hold-notice p{font-size:10px;line-height:1.6;color:var(--amber);margin:7px 0 0}.muted-notice{margin-top:13px;padding:9px 10px;background:var(--raised);border-radius:8px;font-size:10px;color:var(--red);line-height:1.6}.conversation-tools{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin:8px 0 15px}.conversation-tools[hidden]{display:none}.call-tool{padding:15px 9px;border:1px solid var(--raised);border-radius:12px;background:var(--surface);color:var(--text);display:flex;flex-direction:column;align-items:center;gap:7px;white-space:normal;text-align:center;min-height:103px}.call-tool:hover{background:var(--raised);border-color:var(--muted)}.call-tool strong{font-size:11px;line-height:1.35;font-weight:600}.call-tool small{font-size:9px;font-weight:400;line-height:1.4;color:var(--muted)}.tool-icon{font-size:21px;line-height:1.1}.call-tool[aria-pressed=true],.call-tool[aria-expanded=true]{background:var(--raised);border-color:var(--green)}.call-tool#hold[aria-pressed=true]{background:var(--raised);border-color:var(--amber)}.hangup-button{background:var(--red);color:white;padding:14px;margin:6px 0 0;border-radius:10px;font-size:12px}.hangup-button:hover{background:var(--red)}.call-subpanel{padding:15px!important;border:1px solid var(--raised)!important;border-radius:12px;background:var(--raised);margin:0 0 13px!important}.call-subpanel h3{font-size:12px;margin:0 0 10px}.call-subpanel .hint{font-size:10px;line-height:1.6}.call-subpanel label{margin-bottom:8px}.call-subpanel select{font-size:12px}.phone-panel.in-call .call-status{padding:0 3px 8px;min-height:0;font-size:11px;line-height:1.6;color:var(--muted)}.phone-panel.in-call .phone-heading{margin-bottom:15px}.phone-panel.in-call .phone-bottom{padding-top:14px}.phone-panel.in-call .phone-bottom>p:first-child{display:none}.phone-panel #answer{margin-bottom:12px}.phone-panel #hangup:disabled{opacity:.45}#phone-ready-controls #ringer-status{display:block}#phone-ready-controls .availability{width:100%}
@media(min-width:1100px){body.has-call .app-shell{grid-template-columns:210px minmax(360px,1fr) 380px}body.has-call .phone-panel{padding:25px 23px}}
@media(min-width:1600px){body.has-call .app-shell{grid-template-columns:238px minmax(500px,1fr) 400px}}
@media(max-width:700px){.active-call-card{padding:17px}.caller-avatar{margin-top:13px;width:50px;height:50px;font-size:23px}.call-clock{padding-top:15px}.call-clock>span{font-size:38px}.conversation-tools{grid-template-columns:repeat(4,minmax(0,1fr))}.call-tool{padding:12px 5px;min-height:98px}.call-tool strong{font-size:10px}.call-tool small{font-size:8px}.phone-panel.in-call{padding:18px}.call-card-top{font-size:10px}}

.supervision-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:30px}.supervision-stat{padding:18px;border-top:3px solid var(--line)}.supervision-stat.available{border-top-color:var(--green)}.supervision-stat.talking{border-top-color:var(--muted)}.supervision-stat.paused{border-top-color:var(--amber)}.supervision-stat.waiting{border-top-color:var(--red)}.supervision-stat strong{font-variant-numeric:tabular-nums}.supervision-stat em{font-size:15px;font-style:normal;color:var(--muted)}.live-indicator{font-size:10px;white-space:nowrap;color:var(--muted);background:var(--raised);border-radius:30px;padding:8px 12px}.live-indicator i{display:inline-block;width:6px;height:6px;background:var(--green);border-radius:50%;margin-right:6px}.live-indicator.stale{color:var(--red);background:var(--raised)}.live-warning{padding:14px;border:1px solid var(--line);background:var(--raised);color:var(--red);font-size:12px;border-radius:10px;margin-bottom:18px}.live-section-title{display:flex;justify-content:space-between;align-items:center;gap:16px;margin:27px 0 16px}.live-section-title h2{font-size:17px;margin:0 0 5px}.live-section-title p{font-size:11px;margin:0;color:var(--muted)}.live-section-title select{width:auto;min-width:150px;font-size:11px;margin:0}.call-board{display:grid;grid-template-columns:1fr 1fr;gap:17px}.board-column{border:1px solid var(--raised);border-radius:13px;background:var(--raised);padding:14px}.waiting-column{background:var(--raised);border-color:var(--line)}.board-title{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:2px 3px 15px}.board-title h3{font-size:11px;margin:0;line-height:1.5;color:var(--muted)}.board-title>span{background:white;padding:4px 8px;border-radius:6px;font-size:11px;color:var(--muted)}.board-empty{padding:35px 12px;text-align:center;font-size:12px;color:var(--muted)}.live-call{padding:16px;border:1px solid var(--raised);border-radius:10px;background:var(--surface);margin:10px 0}.live-call:last-child{margin-bottom:0}.live-call-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.live-call-top small{font-size:9px}.live-call-identity{margin:18px 0 12px}.live-call-identity strong{display:block;font-size:18px;letter-spacing:-.2px;overflow-wrap:anywhere}.live-call-identity span{display:block;color:var(--muted);font-size:10px;margin-top:5px}.live-call-detail{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap;font-size:11px;color:var(--muted)}.live-call-detail strong{font-weight:500}.supervise-actions{display:flex;flex-wrap:wrap;gap:6px;border-top:1px solid var(--raised);margin-top:16px;padding-top:12px}.supervise-actions button{font-size:10px;padding:7px 10px}.long-wait{border-color:var(--amber);box-shadow:inset 3px 0 var(--amber)}.hold-line{font-size:10px;background:var(--raised);padding:8px;border-radius:5px}.live-waiting,.live-paused,.live-wrapup{background:var(--raised);color:var(--amber)}.live-talking{background:var(--raised);color:var(--muted)}.live-ringing,.live-busy{background:var(--raised);color:var(--amber)}.live-hold{background:var(--raised);color:var(--amber)}.live-offline{background:var(--raised);color:var(--muted)}.live-monitoring{background:var(--raised);color:var(--muted)}.operator-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.live-operator{background:var(--surface);border:1px solid var(--raised);border-radius:12px;padding:18px;min-width:0}.operator-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.operator-avatar{width:35px;height:35px;display:grid;place-items:center;border-radius:10px;background:var(--raised);color:var(--muted);font-weight:600}.operator-top>div{flex:1;min-width:100px}.operator-top strong{display:block;font-size:12px}.operator-top small{display:block;font-size:9px;margin-top:4px}.operator-top>.badge{font-size:9px}.operator-conversation{margin:17px 0;padding:12px;border-radius:7px;background:var(--raised);min-height:52px;display:flex;flex-direction:column;justify-content:center;gap:5px}.operator-conversation strong{font-size:13px}.operator-conversation span{font-size:10px;color:var(--muted)}.operator-footer{display:flex;justify-content:space-between;gap:8px;font-size:9px;color:var(--muted)}.operator-footer small{font-size:9px}.supervision-note{font-size:10px;color:var(--muted);line-height:1.8;margin-top:24px}.call-timings{display:flex;gap:25px;margin:15px 0}.call-timings small{font-size:9px;color:var(--muted);margin-bottom:5px}.call-timings b{font-size:15px;font-weight:500;color:var(--muted);font-variant-numeric:tabular-nums}.recording-item{margin-top:13px}.recording-item>small{color:var(--muted)}.recording-item audio{max-width:360px}#supervise-question{line-height:1.7}
@media(min-width:1750px){.supervision-stats{grid-template-columns:repeat(6,minmax(0,1fr))}}
@media(max-width:1200px){.call-board,.operator-grid{grid-template-columns:1fr}.supervision-stat{padding:13px}.supervision-stat .label{min-height:28px;margin-bottom:9px}.supervision-stat small{line-height:1.5}}
@media(max-width:700px){.supervision-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.live-indicator{font-size:9px}.live-section-title{align-items:flex-start}.call-timings{gap:15px}.call-board{gap:12px}}

/* The optional web phone leaves room for the dashboard when the extension is used. */
.phone-heading{flex-wrap:wrap}.phone-heading h2{flex:1}.phone-heading #connection{flex-basis:100%;white-space:normal}
#phone-panel-toggle{width:28px;height:28px;flex:0 0 28px;padding:0;font-size:23px;line-height:1}
.phone-collapsed .app-shell{grid-template-columns:218px minmax(0,1fr) 44px}
.phone-collapsed .phone-panel{padding:26px 7px;overflow:hidden}
.phone-collapsed .phone-panel>:not(.phone-heading),.phone-collapsed .phone-heading>:not(#phone-panel-toggle){display:none!important}
.phone-collapsed .phone-heading{margin:0;display:block}
@media(min-width:1600px){.phone-collapsed .app-shell{grid-template-columns:238px minmax(0,1fr) 44px}}
@media(max-width:1150px){.phone-collapsed .app-shell{grid-template-columns:185px minmax(0,1fr) 44px}}
@media(max-width:900px){.phone-collapsed .app-shell{grid-template-columns:70px minmax(0,1fr) 44px}}
@media(max-width:700px){.phone-collapsed .phone-panel{padding:8px 16px}.phone-collapsed .phone-heading{display:flex}.phone-collapsed .phone-heading h2{display:block!important}.phone-collapsed #phone-panel-toggle{transform:rotate(-90deg)}}